GuDim Living – Seller Policy / Refund Policy
Our seller promise is built on transparency and trust.
- No upfront stock is required. You list items from our catalog and set your own price.
- Orders are fulfilled by trusted suppliers — packing, shipping, and tracking are all handled for you.
- You earn the difference between your listed price and the supplier’s cost.
- If an item is out of stock or delayed, we will update you and offer alternatives when available.
- Customers may request a refund or replacement within 7 days if an item arrives damaged or significantly different than described.
- Sellers must respond to support inquiries promptly to maintain account standing.
- All sales and refund practices follow guidelines under the Trade Descriptions Ordinance (Cap. 362) and Sale of Goods Ordinance (Cap. 26) in Hong Kong. We’re here to help you succeed — with clear steps, shared responsibility, and fair expectations.